Signing up for Service
In order to sign up for services or to disconnect services you will need to stop in to City Hall to fill out the appropriate paperwork. When signing up for service, we will need either a deposit or a letter of credit. The letter of credit must be from an electric company and must have been for at least one year of service, with the bill being paid on time for the last year. You can fill out the service application and bring it in, email or fax it to us. Click here to download the application. We offer automatic withdrawal for payments, click here for that form.
Seasonal Service Policy
This concerns our customers who spend the winter months elsewhere and wish to have their services (cable and/or internet) suspended to avoid paying the minimum monthly charges. Seasonal customers will also be given the seasonal sanitary waste rate of $20.25 for 12 months versus $27.00 for 9 months and shutting the service off for 3 months (both total $243.00 instead of the regular yearly rate of $324.00 for year-round residents). The City is asking for the following when one of our customers wishes to leave town for an extended period of time:
- The property owner has to inform City Hall of the date he/she wants his/her services disconnected so we can set up an time to have the appropriate department shut the services off.
- There are disconnect fees that will apply: $15.00 for all utilities including telecommunications.
Changes to an Account
It is the responsibility of the property owners and/or tenants to inform the City of any changes that need to be made to your accounts. When a property is in between renters, it can be easier to maintain utility service rather than shut it off and then turn it back on when the unit is occupied. If a renter leaves, the utilities will automatically revert to the landlord account.
Rental Property Lien Exemption Program
The State of Iowa has provided landlords with the opportunity to not be held responsible for tenants' delinquent water, sewer, storm water and sanitary waste bills. If you are interested in signing up for this program, please complete and return the form. Please be aware that the Lien Exemption process is time sensitive.
| Iowa Code: 384.84(4)(E) and City Code: 6A Utilities-Billing Charges, 6-6A-7 Residential Rental Property | ||||||||||
| Residential rental property where a charge for any of the services of water, sewer systems, storm water drainage systems, sewage treatment, solid waste collection, and solid waste disposal is paid directly to the City by the tenant is exempt from a lien for delinquent rates or charges associated with such services if the landlord gives written notice to the City utility that the property is residential rental property and that the tenant is liable for the rates or charges. A City utility may require a deposit not exceeding the usual cost of ninety (90) days of the services of water, sewer systems, storm water drainage systems, sewage treatment, solid waste collection, and solid waste disposal to be paid to the utility. Upon receipt, the utility or enterprise shall acknowledge the notice and deposit. A written notice shall contain the name of the tenant responsible for the charges, the address of the residential rental property that the tenant is to occupy, and the date that the occupancy begins. A change in tenant shall require a new form must be given to the City utility within thirty (30) business days of the change in tenant. When the tenant moves from the rental property, the City utility shall return the deposit, within ten days, if the charges for the services of water, sewer systems, storm water drainage systems, sewage treatment, solid waste collection, and solid waste disposal are paid in full. |